The Psychology Behind Cultivating a Feedback Culture

2024-08-01 09:00 - 12:00


Course Overview:

1. Introduction 

  • Welcome and course objectives
  • Understanding the importance of a feedback culture in organizational success

 2. The Psychology of Feedback 

  • Exploring the cognitive and emotional aspects of giving and receiving feedback
  • Recognizing the impact of feedback on individual and team performance
  • Strategies for overcoming psychological barriers to constructive feedback.   

2.  Building a Feedback-Driven Environment

  • Creating a safe and inclusive space for open communication
  • Implementing feedback mechanisms that align with organizational goals
  • Encouraging a growth mindset and continuous improvement

 4. Feedback Models and Techniques 

  • Introducing effective feedback models
  • Hands-on practice: Providing and receiving constructive feedback
  • Tailoring feedback to different personality types and communication styles

 5. The Organizational Impact 

  • Examining case studies of successful feedback cultures in renowned organizations
  • Understanding the link between feedback culture and employee engagement, innovation, and retention
  • Quantifying the ROI of fostering a feedback-rich environment

6. Action Planning and Implementation 

  • Developing a personalized action plan for integrating feedback practices
  • Overcoming challenges and resistance within the organization
  • Setting milestones and measuring progress

Benefits for Participants: 

  • Enhanced leadership and communication skills
  • Improved ability to give and receive constructive feedback
  • Increased self-awareness and emotional intelligence
  • Strengthened team dynamics and collaboration


Graeme Lategan
PhD Candidate, MBA, Master HR Generalist SABPP

Graeme is a globally acclaimed facilitator and international trainer with a stellar reputation in driving organizational excellence. With a distinguished career, Graeme has successfully delivered this transformative program to some of the world's largest blue-chip companies, leaving an indelible mark on their leadership cultures. Being sought after by royal family executives in the Middle East, contributing to the development of feedback cultures that resonate with cultural nuances and high-stakes decision-making, Graeme brings a dynamic and interactive approach to training, creating an engaging learning environment that resonates with participants of diverse backgrounds. Recent accolades include a collaboration with Vodafone in Qatar, where he played a pivotal role in shaping a feedback culture that aligns with Vodafone's commitment to innovation and excellence.

As a renowned facilitator, with a passion for empowering leaders, Graeme is dedicated to unlocking the potential within organizations, ensuring they thrive in an era of constant evolution.

Register Here

Online Ticket  

R997.50 excl. VAT
Choose the number of candidates and click "register". On the next screen you'll pay for them.